Policy

Deposits

• A non-refundable deposit is required to secure all appointments unless otherwise stated.
• Deposits apply toward your total service cost.
• Appointments are not confirmed until the deposit is received.
• Deposits are non-transferable and non-refundable.

Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required to cancel or reschedule.
• Cancellations or reschedules made within 24 hours of the appointment will result in loss of deposit.
• Same-day cancellations or no-shows require a new deposit to rebook.

Late Policy

• A 30 minute grace period is allowed.
• After 30 minutes, a late fee may apply.
• After 1 hour, the appointment may be cancelled and the deposit forfeited.

No-Show Policy

• Failure to show without notice will result in:
• Loss of deposit
• Possible restriction from future bookings

Hair Prep Requirements

• Clients must arrive with hair detangled.
• Additional detangling or prep may result in extra fees.
• Loc clients are exempt from detangling requirements.

Color Service Policy

Color services involve chemical processing and require extra care, consultation, and client responsibility.

Consultation Required

• A consultation is required before all color services.
• Virtual consultations must include clear, recent photos.
• Final results depend on hair history, condition, and previous chemical services.

Hair History Disclosure

• Clients must disclose all prior:
• Color services (professional or box dye)
• Relaxers, texturizers, keratin treatments, henna
• Heat damage, breakage, or chemical damage
• Failure to disclose accurate hair history voids all guarantees and may result in service refusal without refund.

Results Disclaimer

• Exact color matches are not guaranteed.
• Results vary based on porosity, texture, density, and previous treatments.
• Multiple sessions may be required to achieve desired results.

Hair Integrity Priority

• Chinnysflair reserves the right to modify or refuse a color service if hair integrity is at risk.
• Services may be adjusted or stopped to prevent damage.
• Treatment or protective alternatives may be recommended.

Processing & Timing

• Color services may require extended processing time.
• Appointment duration may exceed estimates.
• Rushing chemical services is not permitted.

Adjustments

• Concerns must be reported within 48 hours of service.
• Adjustments are evaluated case-by-case.
• Adjustments do not include full redos or change of mind.

Color Services – No Refunds

• All color services are final sale.
• No refunds will be issued once the service is completed.
• Deposits and service payments remain non-refundable.

Aftercare Responsibility

• Clients are responsible for proper aftercare.
• Chinnysflair is not responsible for fading, dryness, or damage caused by:
• Improper home care
• Excessive heat
• Swimming, sweating, or environmental exposure
• Failure to follow aftercare instructions

Photo & Video Consent

• Before-and-after photos/videos may be taken for documentation and marketing.
• By booking, you consent to content usage unless stated in writing before service.

Location & Availability

Chinnysflair
Open Monday – Saturday | 9 AM – 6 PM
Same-day appointments available based on availability
Complimentary snacks & Wi-Fi provided

Professional Conduct

Repeated no-shows, late arrivals, or policy violations may result in denied future bookings.

✨ Thank you for respecting our policies. We look forward to providing you with a luxury Chinnysflair experience.