Frequently Asked Questions

Get answers to common questions about Lash refill .

We recommend refills every 2-3 weeks to maintain volume and shape. Timing depends on your natural lash cycle and the percentage of extensions lost; consult your technician for a tailored schedule.

Avoid oil-based products, waterproof mascara, and heavy eye creams for 24-48 hours before your refill. Clean, product-free lashes help adhesives bond better, reducing lift and ensuring longer-lasting, more reliable retention after service.

Yes—small style adjustments are possible during a refill, such as slight changes in curl, length, or volume. Major style transformations should be scheduled as a full-set appointment to achieve optimal integrity and balance.

A refill appointment typically takes 45 to 60 minutes, depending on how many extensions need replacing and the complexity of the look. We aim for a comfortable, unrushed experience tailored to your desired outcome.

You can wear mascara sparingly on natural lashes, but avoid applying mascara to extension fibers. Oil-based mascara and waterproof formulas can weaken glue bonds and shorten extension lifespan. Use water-based formulas and remove with gentle, oil-free cleansers to protect retention.

Yes, we provide patch tests for clients with sensitive eyes or adhesive concerns. Schedule the test at least 24-48 hours before your refill to monitor for reactions and ensure a safe, comfortable appointment.